No the amount paid is non-refundable. Though in certain conditions we may consider issuing a refund of up to 100% of the payment..
We usually follow flexible payment terms to suit the needs of the clients. However, our favoured terms of payment are: 40-30-30, where the first 40% constitutes the upfront payment when a deal gets signed, remaining 30% on the delivery of an approved storyboard, and the last 30% on the final approval of the complete video.
The project is started on the next working day after receiving the payment.
The video production process is divided into 4 stages:
You can pay through any of these mediums - PayPal, Credit Card, Cheque, Wire Transfer
We usually need 4-6 weeks to complete a video from scratch to finish.
We appreciate a feedback time of 1-2 business days each time a revision takes place.
In the fixed price we charge for a video, we gladly extend two revisions at all the 4 stages of the production process, without any extra charge. Beyond these two revisions, clients can choose to have as many revisions, but with some predefined extra charge.
Ronda J. Williams
Senior Marketing Manager, Hub International
“It’s great working with you guys. Your videos are one of my favorite projects at Epicor. It is always a blast working on them.“
Senior Marketing Specialist, Epicor
Communication & Marketing Leader, RTS
Founder, The MulTie Corporation
Owner, Shipment Trackers